doaqq Privacy Policy

This page describes what we collect when you use doaqq and how we keep that data protected. We take data security seriously because account integrity — protecting your login credentials, verifying your identity, safeguarding your payment methods — is foundational to a trusted platform.

Our privacy commitment extends across all doaqq services: live-dealer tables, slot games, esports markets, and sportsbook coverage. Whether you're in Jakarta, Surabaya, Bandung, Medan, or Semarang, the same data-protection principles apply. This policy outlines what we collect, how we process it, who has access, and what rights you retain.

We operate in jurisdictions where local law permits. Our data handling complies with applicable regulations in those regions. If you have questions about your data or our practices, our support team can address them through the channels listed below.

What Data We Collect on doaqq

We collect information in three categories: identity data, account activity, and transaction records.

Identity data: When you register a doaqq account, we ask for your email address and password. During identity verification, we collect your full name, date of birth, government-issued ID (passport, national identity card, or driver's licence), and proof of address (utility bill, bank statement, or official letter). We use this information to verify your legal identity and comply with our account-opening procedures.

Account activity: We log your login times, device types, IP addresses, and interaction patterns within the platform. This data helps us detect unauthorized access, prevent account takeover, and maintain platform security. We also record your preferences — language setting, table limit selection, game categories you browse — to improve your experience.

Transaction records: We document every deposit and withdrawal, including the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), the amount, and the timestamp. We retain these records for compliance and dispute resolution.

Email & password: Used to authenticate your account and send notifications (password resets, verification codes, account alerts).
Identity documents: Stored securely after verification; retained for compliance and dispute review only.
Payment information: We do not store your bank account number or credit-card details. Our payment processors handle sensitive financial data; we retain transaction receipts only.
Device & IP logs: Used to detect fraud, enforce security policies, and trace unauthorized access attempts.

How We Use Your Data

Our primary use of your data is account management and compliance. We use your identity information to verify you are eligible to use doaqq in your jurisdiction and to prevent duplicate accounts. We review transaction data to fulfill regulatory reporting requirements and to detect suspicious activity patterns.

We also use your activity logs to improve platform reliability. When a user reports a technical issue, we examine their interaction history to diagnose the problem. We monitor system performance using anonymized aggregate data — counts of active tables, server response times, payment-method success rates — but we do not track individual user behaviour for marketing purposes.

We do not sell your data to third parties. We do not use your email for unsolicited marketing. We do not share your identity documents with external vendors. The only exceptions are: payment processors (who handle transactions), compliance auditors (who verify we follow regulations), and law-enforcement agencies (if legally compelled by a court order in your jurisdiction).

Where We Store Your Data

Our servers may sit outside your jurisdiction. We use cloud infrastructure in multiple geographic regions for redundancy and performance. When your data crosses international borders, we apply the same encryption and access controls as we use domestically.

We encrypt data in transit (between your device and our servers) using standard TLS protocols. We encrypt data at rest (stored on our servers) using AES-256 encryption. Access to stored data is restricted to our engineering and compliance teams; those employees are bound by confidentiality agreements.

Your Rights on doaqq

You have the right to access your data. Contact our support team with your request, and we will provide a copy of all data we hold about you within a reasonable timeframe.

You can request corrections. If you believe your name, date of birth, or address is recorded incorrectly on doaqq, let us know and we will update it after verification.

You can delete your account. When you request account closure, we deactivate your login credentials and anonymize personal identifiers. We retain transaction records only as long as local law requires (typically three to seven years for compliance reporting).

You can withdraw consent for non-essential processing. We will stop collecting device logs and activity patterns if you request it, though this may limit our ability to detect fraud on your account.

Key privacy principles

We collect only what we need for account verification and compliance.
We encrypt all stored data and all data in transit.
We do not sell your data to third parties.
You can request access, correction, or deletion of your data at any time.
We comply with applicable data-protection laws in your jurisdiction.

Cookies and Tracking

Our website and mobile app use session cookies to maintain your login state. These cookies expire when you close your browser. We do not use persistent cookies for tracking across multiple sessions.

We do not embed third-party analytics trackers or advertising pixels. We do not build a profile of your browsing history. Our cookie policy is minimal: only authentication and fraud-detection cookies are set.

Contact Us About Privacy

If you have questions about this privacy policy, your data, or our practices, contact our support team. You can reach us via in-app live chat, email, or our contact form. Our privacy team will respond within standard support windows.

If you believe we have violated your privacy rights or mishandled your data, you have the right to file a complaint with your local data-protection authority (if one exists in your jurisdiction).

Policy Scope and Updates

This privacy policy applies to all doaqq services: live-dealer tables, slot games, esports markets, and sportsbook coverage. It covers data collected on our website, mobile app, and all other doaqq platforms.

We may update this policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you via email or in-app notice. Your continued use of doaqq after such notice constitutes acceptance of the updated policy.

This policy is effective as stated at the top of the document. We maintain a version history, and you can request a copy of any previous version by contacting our support team.

doaqq services are available only where your local jurisdiction permits. Our privacy commitments apply uniformly across all supported regions. If you have specific concerns about how local law affects your privacy on doaqq, contact our support team for clarification.